Life can get messy, but your H Bag is up to the task. Crafted from durable neoprene with a water-resistant recycled polyester lining, it withstands everyday spills and stains. Simply wipe clean with a WaterWipe, ready for your next adventure. For tougher stains, we swear by the Sard Wonder Stick—just apply with a small amount of water, gently agitate with your nail or a soft brush, and watch the stain lift like magic. For more info check out our Materials + Care page.

All our H Bags are made from premium quality neoprene with soft woven polyester straps, spill resistant coated recycled polyester lining and custom made hardware. Learn more about neoprene's super powers by visiting our Materials + Care page.

Yes, every H Bag sold supports Bravehearts, an Australian charity doing critical work to protect children from abuse and support families through trauma. As a mum-founded brand, this mission is personal — and with your support, we get to turn something as simple as choosing a bag into something powerful. So when you carry your Heiych, know that you’re carrying impact too.

Yes, we offer complimentary tracked shipping on all orders within Australia.

If you need your H Bag in a hurry (hello, last-minute travel or gifting), we also offer express shipping for $35. For more information on shipping, check out our shipping policy here.

You should receive your order in approximately 2-8 business days. For more information on shipping and tracking your order, check out our Shipping + Returns page.

Yes, Heiych offers a 40 day money back guarantee on all full priced items that meet our Returns Policy conditions, with extended returns for Christmas gifts. To return your full priced bag for a refund please submit a refund request via our returns portal here. For more information, please visit our Shipping + Returns page.

You can contact us through our contact page! We will be happy to assist you.